Prosper Earns Highest Marks From Graduates to Date

Prosper graduates agreed that they were more satisfied with course offerings in March 2011 than ever before

April 20, 2011
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PROVO, Utah-- Having received top marks from students and graduates in the past, Prosper celebrated its highest satisfaction ratings from customers than ever before in Q1 2011.

"Being recognized by our students for our high-quality customer service is an incredible accomplishment,” said Ethan Willis, Prosper Co-founder and CEO. “We pride ourselves in helping students prosper by providing the detailed service and attention they need to succeed. This comes from everyone – coaches, advisors, administrative staff and executive staff."

The one-on-one business coaching that Prosper offers equips students with the tools needed to increase their personal wealth and realize their goals. High satisfaction ratings prove that Prosper is surpassing students’ expectations and helping them create a better life.

The survey is administered twice – once during the program and once after completing a course – and measures each graduate’s satisfaction with coaching punctuality and knowledge, advisor assistance, course content and materials, and general student care. Students use a Likert scale to gauge their personal level of satisfaction, with 1 representing “not satisfied at all” and 5 representing “extremely satisfied.”

Since it began graduate satisfaction surveys in 2006, Prosper has had more than 14,000 students complete the evaluation during the program and 8,000 students complete the graduation evaluation.

The following scores represent the average student ratings from graduate students who have taken the course evaluation:

• The coach’s knowledge and ability to help their students – 4.44 out of 5
• The content and value received from the one-on-one coaching sessions – 4.21 out of 5
• The content and value received from the additional group classes – 4.20 out of 5
• The overall value of the information and expertise gained from the program – 4.01 out of 5

In March, graduates’ mean rating came in at 4.2, an unprecedented average for the company. Graduates showed increased satisfaction with their coaches’ punctuality and knowledge, two of the most important factors in Prosper’s coaching programs.

“It’s exciting to have our students’ satisfaction levels increase in our most critical areas,” said Prosper Executive Vice President of Operations Dane Ing. “Customer service is an absolute top priority for Prosper. When students are pleased with our services, we know we’re staying true to the Prosper mission. We will continue to implement the practices that got us to this point, and will roll out new initiatives aimed at further increasing customer satisfaction.”

Prosper Inc., located in Provo, Utah, offers one-on-one customized education programs that help students realize their potential and achieve greater wealth. For more information about Prosper Inc., visit www.prospering.com.

Contact
Public Relations Department
Prosper Inc.
publicrelations@prospercorp.com